FAQs
1. How can I track my order?
You can track your order anytime by visiting our Order Tracking page. Simply enter your order number and email to see real-time updates.
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2. How long does shipping take?
Processing time: 1–3 business days
Standard shipping: 7–14 business days (depending on location)
Expedited shipping: 3–7 business days (where available)
You’ll receive a tracking link as soon as your package ships.
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3. What is your return policy?
We offer a 30-day return window starting from the day you receive your order.
Items must be unused, in original packaging, and with proof of purchase.
👉 To start a return, please contact our support team via the Contact Us page.
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4. Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping times and costs are calculated at checkout based on your location.
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5. What should I do if I receive a damaged or wrong item?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery through our Customer Support form.
We’ll arrange a replacement or refund as quickly as possible.
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6. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
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7. How can I contact customer support?
Our team is here to help!
Visit our Contact Us page
Or email us directly at support@tdf.com.co
We aim to reply within 24–48 hours during business hours.